Our Guarantee

All the items in our shop are guaranteed by varying amounts by the manufacturer. Large instruments will have a 12 month guarantee, and 2 months for note-bars on xylophones and marimbas. This applies only to bars that are out of tune or have a dull sound on delivery. We can't apply the guarantee to bars that may have been hit with inappropriate mallets for that instrument (i.e xylophone mallets on a marimba).

Sticks and mallets cannot be exchanged except where they are un-played and in original packaging,and were purchased in error. We will gladly swap them for an alternative.
We cannot be responsible for breakages to sticks, as use is beyond our control. If there is an obvious manufacturing defect, then we will replace them.